Like the last article, this is one way to look at things, and has been a useful way to introduce IT stakeholders to what these kind of...

I've hummed and ho'd about posting this. I've found it a useful representation insofar as it has helped people unfamiliar with the...

There are terms that get abused then there’s poor ole “artificial intelligence”. It's an umbrella term if ever there was one (further...

Over the past 5 or 6 years, I've learnt a lot about how RPA can play a key part in operational improvement and wider business...

This presentation was delivered to the top clients of Capita's Customer Management division in Feb-17. Essentially it's a high-level...