We {think about} emerging tech

2 min read

Have at ya, Avatar!

A couple of months ago I wrote a post about interaction layers, their development and their role in customer experience. In the past...

2 min read

Where do automation techs fit into an overall application architecture?

Like the last article, this is one way to look at things, and has been a useful way to introduce IT stakeholders to what these kind of...

1 min read

Where do automation techs fit into a process

I've hummed and ho'd about posting this. I've found it a useful representation insofar as it has helped people unfamiliar with the...

4 min read

So what does AI actually do for us?

There are terms that get abused then there’s poor ole “artificial intelligence”. It's an umbrella term if ever there was one (further...

3 min read

I don’t believe it! Artificial Intelligence and trust….

There's a lot to go at here. So below are a couple of strands I’d like to start exploring with this: The Black Box An ongoing bugbear of...

1 min read

Capita Innovation Breakfast [video]

This presentation was delivered to the top clients of Capita's Customer Management division in Feb-17. Essentially it's a high-level...